Administrator – Reach Out

Job Summary


Job Title: Administrator

Team: Reach Out Counselling Friends and Family

Hours: Full time – 35 hours per week

Salary: £19,000

Location: Guildford/flexible

About the role


Reach Out Counselling Friends and Family is a service delivering high quality one to one Counselling interventions for those impacted by addictive behaviours/substances. Friends and Family Groups support those impacted by others’ addictive behaviour.

The post holder will work closely with the Counselling Service Operations Manager and Counselling Co-ordinator to maintain, devise and implement administrative functions in accordance with policies and procedures.

The post holder will:

  • Manage diaries for booking in Clients with Counsellors and Assessors
  • Revise, maintain and update all filing systems
  • Answer and respond to initial enquiries
  • Co-ordinate the taking and passing on of internal and external messages
  • Support with uploading and processing referral information
  • Supporting with uploading assessments
  • Manage all aspects uploading Counsellor notes and outcome measurements
  • Support with calendars and appointment scheduling
  • Provide telephone reception
  • Maintain and update all Project information resources
  • Assist in the preparation of written reports, having due regard for confidentiality
  • Provide typing and word processing support for the staff team as necessary
  • Co-ordinate staff/volunteer training and support with induction
  • Make returns to outside agencies as directed by Line Management
  • Take and distribute minutes of meetings as required
  • Coordinate and attend staff meetings, staff support groups and service meetings
  • Assist in ensuring GDPR compliance throughout the service
  • Adhere to health and safety compliance, ensuring timely and accurate recording keeping
  • Attend regular Line Management meetings
  • Attend training courses and events when required
  • Adhere to and promote the Catalyst Equal Opportunities and Diversity Policies

*For more information about this role, please see the job description below.*

How to apply


Please download and complete the application form below and return it to: [email protected].

*Please note that we do not accepts CVs. You can send us your CV; however, in order to move through to the next stage of recruitment you will need to complete our application form.*

Further information


If you have any queries about this vacancy, please contact: [email protected].