Coronavirus Suppport Information and your Wellbeing

Catalyst are still open for phone calls and support. We understand that the current coronavirus situation is a challenging time for us all and as a people facing organisation we have been busy thinking creatively about how we can still support people within our community whilst helping to reduce the spread of COVID-19. With the Stay Home, Stay Safe in operation:

  • All our Community Connection groups and activities are cancelled until further notice
  • Community Connections can offer telephone support for those that need it – click here to make a referral
  • All Catalyst Peer-led SMART groups are cancelled until further notice – click here for online meetings
  • All i-access SMART groups are cancelled until further notice – click here for online meetings
  • Staff will work remotely – they will be available via text, telephone and email
  • Our Head Office number 01483 590 150 will be staffed remotely
  • We will be accepting referrals
  • We will have some limited scope for  telephone assessments for Reach Out Counselling
  • Safe Havens will remain open but only for those in crisis
  • Needle XChange in Woking is open as usual
  • Our Community Partners, Guildford Action will only be accepting rough sleepers and residents from Number 5 Night Shelter. People need to go to the back door and ring the bell for access.

If you are looking for any further support and guidance, please click the headings below:

Community Support

Although we are not able to see you face to face, our staff are still available to be contacted via text, telephone or email. They will be available during normal working hours from 9am – 5pm – Monday – Friday so please connect with them if you need to.

There are also many helplines and services available that you can access if you are struggling:

Surrey Mental Health Crisis Helpline0800 915 4644 – (24/7)

Surrey County Council Coronavirus Helpline – (non medical advice and community support) 0300 200 1008 – (Open Mon – Fri – 9am – 5pm)

Samaritans –  116 123 –  (24/7)

Shout’ crisis text line text SHOUT to 85258 – (24/7)

SANEline0300 304 7000 (Open 4.30pm–10.30pm everyday)

Surrey Drug & Alcohol Care – 0800 802 5000 (24/7)

Nacoa UK – Helping everyone affected by parents drinking – 0800 358 3456 – (Open 2pm – 7pm – Monday – Saturday)

Your Sanctuary – for anyone affected by domestic abuse – 01483 776822 (Open 9am – 9pm – 7 days) – online chat is also available during these times.

Online Support Meetings:

When to isolate

Stay at home if you have either:

  • a high temperature of over 37.8 – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you’ve started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. Testing for coronavirus is not needed if you’re staying at home.

How long do I stay at home for?

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

Preparing for isolation

Are you ready to stay at home? Below is a checklist to help you prepare for isolation.

  • Food – do you have enough food or a way of getting food delivered?
  • Cleaning products – we all know that good hygiene helps prevent the spread, these are essential items to have in.
  • Work – can you work from home? If not, speak with your employer to make arrangements or can you take some annual leave?
  • Medication – make sure you have enough medication to last for at least two weeks
  • Exercise – think of exercise you can do in your own home – situps, stretches, pilates and jogging on the spot are good ones but there are plenty more.
  • Entertainment – have you made plans about what you can do – books, films, puzzles and activity books would be a good start.
  • Connectivity – have you got contact details of all your friends and colleagues – make sure you connect regualarly via text / telephone / email / skype
  • Mental Health -to help anxiety and mental health limit yourself to news stories, connect with others remotely, exercise and engage in activities.


Thank you for your co-operation at this time. And please do get in touch if you need any support or advice about any of our services.