Catalyst opening hours during the festive season

Our offices are closed on 25th, 28th December 2020 and 1st January 2021
We will be open and available on all other days (except weekends and Bank Holidays)
Our usual opening hours are Monday – Friday 9am – 5pm

Our outreach and out of hours services are still operating throughout including
Bank Holidays and weekends. This includes Alpha and Safe Havens.


Wednesday 23rd December – Open as normal – 9AM – 5PM
Thursday 24th December – Open as normal 9AM – 5PM
Friday 25th December – CLOSED
Monday 28th December – CLOSED
Tuesday 29th December – Open as normal – 9AM – 5PM
Wednesday 30th December – Phones covered – 9AM – 5PM
Thursday 31st December – Open as normal – 9AM – 5PM
Friday 1st January – CLOSED

Normal hours will resume from Monday 4th January 2021

If we are not available, please leave a message on 01483 590 150 and someone will get back to you during our usual office opening hours. 


Guildford Head Office: 01483 590 150
Text: 07909 631 623
Email: [email protected]

Mental Health Services

NW Community Connections (mental health services): 01784 440 378
Email: [email protected]

SW Community Connections (mental health services): 01483 415 950
Email: [email protected]

Text for Community Connections (Catalyst): 07919 541 424

Drug and Alcohol Services

i-access: 0300 222 5932

Other Support  – 24 hours

Surrey Drug and Alcohol Care: 0808 802 5000

Surrey Mental Health Crisis Line: 0800 915 4644

Samaritans: 116 123

Safe Havens –  Mental Health Out of Hours Crisis Support : 365 days a year 6pm-11pm Locations

In the event of an emergency please call 999.

To find out about other services opening hours, please click here.