Service Users

Catalyst looks to maintain positive and open communication with the people it works with. We are proud of the values in our Service User Charter and our Service User Policy. We encourage clients to get involved with us and help to shape the development of the services we offer.

Have a look at our Service User Charter. If you would like to find out how you can get involved, please click here.

About Catalyst

It’s not about what we offer, but how we offer it.

Catalyst is a non-profit organisation working with people who are dealing with issues stemming from drug and alcohol misuse and mental health - including housing, involvement with criminal justice, relationships with family and friends and getting back into work.

Guildford-based for over 30 years, we work throughout Surrey and its borders in partnership with a wide variety of statutory and non-statutory organisations and bodies to provide support.

We believe change is achievable when facilitated by skilled professional staff and volunteers offering a friendly, respectful, non-judgemental and personal approach.