GDPR is here!

Catalyst is required to collect and process relevant personal and sensitive personal data regarding its clients, staff, volunteers and trustees as part of the operation of the work it does supporting the wellbeing of people with alcohol, drug and mental health issues. We regard the lawful and correct treatment of personal information as of the highest importance to maintaining the confidence of all the people we work with.

Catalyst fully endorses and adheres to the principles in the General Data Protection Regulations (GDPR) of May 2018. Catalyst is registered as a data controller with the Information Commissioner’s Office (ICO).

Why do we collect data?

We need to collect data to provide the best possible support for individuals and to provide evidence to funders and commissioners of the impact and quality of those services.

What information do we collect?

We never collect more information than is required to provide that support.

How do we get information?

Most of the information we hold we collect when someone refers themselves or is referred to our services and is provided on the referral form.Visits to our website may result in information being stored to help you navigate the site.

Who do we share information with?

We never share any information for marketing or commercial purposes. We may, with your consent, share relevant information with GPs and other professionals. We provide anonymised numbers and information to funders to see that services run effectively, to help plan for the future and to assist in improving services.

How long do we keep information?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.  Client information is held for 7 years from the date of the last contact.

How do we keep information safe?

We ensure that our systems have the appropriate controls in place to protect information on secure servers and password protected equipment.

Know your rights

You have many rights regarding your personal data, including seeing what information we hold and amending any incorrect information. You also have the right to ask us to delete information.

To read our full Privacy Statement, please click here

You can contact us:

By phone: 01483 590150

Email: [email protected]

Text: 07909 631 623

By post: 14 Jenner Road, Guildford, GU1 3PL